Mar 25: Nuisance marketing calls
Follow through with me here.
Marketing calls to individuals on the telephone preference service are illegal. Our fixed-line phone companies (BT, for example) know who just called us. Why, when we get a nuisance call can we not simply pick up the phone and dial a 5-digit code which allows us to report the last call as a nuisance? That would seem to work on a lot of levels: consumers often don't know where the caller is coming from, and shouldn't have to do a lot of work to report these cases. In addition, numbers are often withheld, or the message is recorded. I wouldn't even mind answering, say, three questions about the call by pressing keys on my keypad if it helped with the investigation of this callers.
Sadly, I suspect that phone companies want to make revenue whoever is making the call, whether it bothers the recipient or not.
Jan 20: Reply from Empire Cinemas
This is what I got back in response to my complaint about the Avatar 3D showing I attended on Saturday.
Dear James,
Thank-you for your email regarding your visit to the Empire High Wycombe, which has been passed to me as General Manager of the site. I was very disappointed to hear of the experience you had.
Saturday evening, as I am sure you are aware was extremely busy, with Avatar, in fact, more popular on Saturday than any previous day since it’s opening in December. It was very clear from your comments that the number of staff working was not sufficient for this level of business, and this was further impacted by sickness.
Clearly this does not excuse the poor service on offer. I can state that everyone working at that time was doing their best to try to get everyone into the screen as quickly as possible, however, I take on board your comments that more effective communication would certainly have aided us.
I am not sure if you are a regular visitor to the cinema, but if you are, I hope you will agree that the issues you experienced on Saturday evening are not commonplace at the cinema.
If you would kindly reply to this email with details of your postal address, I would be happy to send you out some guest tickets so that you may visit the cinema again. I am confident that your next visit will be a much more enjoyable one, but would welcome any further comments you may have.
Yours sincerely
Paul Damms
General Manager
Jan 17: Complaint to Empire Cinemas for botched Avatar 3D foyer experience
Just sent the following complaint to Empire Cinemas after my disappointment in Wycombe when I went to see Avatar 3D. Utter madness, and all caused by cost-cutting and bad management.
I attended Empire High Wycombe today to find the place in complete chaos. Queues snaked slowly around the foyer, confused customers tried to find someone to answer their questions, staff were scarce. There appeared to be no effective management at all; no one taking responsibility.
The box office was shut this very busy Saturday night, presumably to keep costs down. There was a lot of unhappy conversation between customers. I suspect you will lose a great many.
These seemed to be the issues:
- too few staff, none of them in control
- no clear information about where booked tickets could be picked up - many did not realise that all desks could print tickets, not just the machines.
- only three machines, one of which developed a card-reader fault and would not print any more tickets.
- only one person checking tickets for the Avatar showing, and taking a long time about it.
- no announcement from staff to explain that the feature would be delayed to give everyone a chance to get in, so there was some concern that people would miss the beginning, and those that were already inside and seated were subjected to the advertising twice.
My irritation would have been salved somewhat if I had not paid an additional card handling fee for booking in advance in the first place. Where is the logic in that? You must also be paying for box office card purchases. Why pass this on separately to the customer?
I'm influential amongst my friends. Unless you can make amends in a satisfactory way, I won't attend an Empire again, and I'll discourage people I know from taking the risk. The excellent feature experience was marred by chaos, disorganisation and bad pre-planning by Empire. There is no excuse for being a victim of your own popularity when you have all the visitor data that you do. Today's jaunt was a disappointment.
Thanks for your time.
J.
I wonder what they say? If I get a response, I'll post it here.
Sep 3: Tasteless coincidence: Jon Eydmann death
I received an e-mail from a band called "Show without Punch" today. I get their circulars, as does Clare, because we saw them once at a gig and signed up to stay in touch. Today, though, the news was sad. Their manager, Jon Eydmann passed away. A quick Google pulled up the Telegraph version of the story.
What I couldn't believe was (what I thought was) the accompanying image. It is of a man floating face-down in water. The significance of this cock-up cannot be overestimated, and is perfectly clear when you read the article and see how Jon died. I now realise that the tasteless picture is in some way "arty" and alerts readers to a review or critique. A shame no one bothered to look at the article in place on the website.
May 10: A great afternoon on the airfield
This afternoon the weather was absolutely beautiful, and there were several gliders up from Wycombe Air Park. I thought I'd pop up there (a couple of miles at the most from Mum's) and take a look around.
I started by dropping into the office, logbook in hand. That broke the ice with the receptionist immediately, and we got chatting about prices for flying in the club. Finally, she radioed the launch point and the CFI, Mike Cotter gave me the go-ahead to enter the field and pay them a visit.
May 6: On the subject of traffic lights
See the Guardian article on traffic light removal in Ealing.
A comment from one user: PhilippaB at 06 May 09, 2:07pm
The electric traffic light ...is a device inimical to the British character of waiting our turn. The British people should be trusted. When given freedom, a spontaneous order emerges, not anarchic chaos. We form a polite queue.
Isn't there then a danger that at busy junctions/crossroads, traffic will be slowed down even more as people wave each other on with cheerful cries of "after you, my good man!" - "no, please, I insist, after you!" - "Oh, really, you are too kind, good sir, but I really must insist!" - "Nay, sirrah, the privilege is yours!" etc etc.
Thus, traffic lights could be seen as actually speeding traffic up, by preventing drivers from being rendered immobile by their innate sense of generosity and fair play.
More tea vicar?
Wonderful. The British sense of humour.
Apr 3: Revising my planned trip
Some of you may have read about my proposed trip through France. In the light of the huge number of miles, I think I'm going to scale back my expectations so that I can spend more time relaxing, rather than driving. If I think how tiring it is just doing a weekend run up to the Lake District and back, I'm simply not being realistic about my health and happiness in a 10-day trip. I'll save a longer run for when I can share the journey (and driving!) with Clare, and take a little more time. Going with someone else effectively halves all the costs as well: rooms for two cost as much as rooms for one, normally, and the fuel bill is halved. On the subject of halves, I'm also inclined to believe that other halves make for more fun holidays!
Accordingly, here is my adjusted route:
View a big'un
My stop-off in La Rochelle is due to the fact that I have a friend to visit there. It is also a great town that I've visited before, and, in fact, was the subject of one of my old French GCSE textbooks (don't ask me the name... Encore Tricolor?) I feel the place needs more exploration!
My plan will be to blatt through industrial France, sticking to the countryside where possible, and avoiding toll-roads. I'm hoping for sun (aren't we all?) and to find nice, reasonable places to stay. If you care to join me, you're welcome!
P.S. Thanks to all who kindly gave southerly suggestions. I'll make use of them in due course, but Atlantic Coast sights are of particular interest now!

